top of page
Frequently Asked
Questions
MillennialsGen ZFirst-Generation ProfessionalsHigh-AchieversTech & Startup ProfessionalsEntrepreneursCreativesLGBTQIA+Adults 25–65
Sessions are 50 minutes and are held weekly for most clients when first begining psychothrapy. As your progress builds frequency can shift over time to biweekly depending on your needs, availability, resources, and treatment goals. We'll explore what frequency works best for you during the consulation call and throughout our initial first few sessions.
No, I do not accept insurance. I am an out-of-network provider and do not bill insurances directly. However, many clients choose to use their out-of-network benefits. I can provide monthly superbills that you may submit to your insurance for potential reimbursement.Why I'm Private Pay:Keeping my practice private pay allows me to build a sustainable practice and offer care that isn’t shaped by insurance requirements or limitations. It gives us more flexibility to focus on the work itself and what is most meaningful for you.
My session fee is $175 per 50-minute session. Payment is due at the time of service and I accept the following forms of payment:VisaMastercardAmExDiscoverHSAFSA If cost is a barrier, please reach out. I offer a limited number of reduced-fee spots for accessibility.
I offer both. In-person sessions: My psychotherapy office is located in the Northwest Hills neighborhood in Austin, Texas. Virtual sessions: Available to adults throughout the state of Texas.Ketamine-assisted Psychotherapy: KAP sessions will be held at Harmonia Integrative Psychiatry in Austin, Texas.
There are times when the most responsible thing I can do is recognize when my practice isn’t the right setting for what someone needs. This includes active substance use, active eating disorders, or persistent, serious suicidal ideation. This isn’t about being afraid of difficult experiences or the pain underneath them; it’s about knowing the limits of what I can safely hold as a solo practitioner and wanting you to have access to the level of support and care those circumstances require.
You have a right to have your complaints heard and resolved in a timely manner. If we cannot work things out to your satisfaction, you may file a complaint with our licensing board:Texas Behavioral Health Executive Council1801 Congress Avenue, Suite 7.300Austin, TX 78701Telephone: 1-800-821-3205Link to Complaint Form: http://www.bhec.texas.gov/wp-content/uploads/2020/07/BHEC-Complaint-Form.pdfIf you have a complaint concerning the HIPAA Privacy Regulations, you may contact the U. S. Department of Health and Human Services, Office for Civil Rights, at: OCRMail@hhs.gov.If you believe that you have a Consumer Complaint regarding the privacy and security of your health information, you may contact the Texas Office of the Attorney General and file a consumer complaint by clicking this link:https://www.texasattorneygeneral.gov/consumer-protection/health-care/patient-privacy
We are required to retain your records for 7 years. If needed, records can be requested via the portal.Administrative charges will apply.You may request a copy of your records by contacting me, Heather Panozzo LCSW, at heather@hmptherapy.com
bottom of page